TOC Frankfurt Preview: “Customer Experience” is What Matters Most
• Sheila Bounford, a speaker at next week’s TOC Frankfurt conference, believes that publishers need to integrate customer service into their business strategy. • Focusing […]
View ArticleTechnical Difficulties Can Be Good
By Hannah Johnson As some of you may have noticed, our server went down today because we had too much traffic. As @babetteross said, “Well […]
View ArticleBook Camp NYC Brings “Unconference” Concept to US, Publishers Share Data,...
By Ami Greko “I don’t think you should tell people you don’t know what’s going to happen,” my friend advised me when I described the […]
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